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Elements and Performance Criteria

  1. Carry out pre-flight safety and security checks
  2. Prepare aircraft cabin for service
  3. Carry out post-flight checks
  4. Carry out administrative procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Pre- and post-flight cabin safety and security checks must include checking one or more of the following:

safety resources and equipment, in accordance with relevant procedures and regulations, including first aid equipment

security of aircraft cabin, in accordance with relevant procedures and regulations

Pre- and post-flight cabin service checks must include checking one or more of the following:

aircraft safety and emergency equipment

cabin equipment

cabin facilities

passenger support resources

seating and passenger restraints

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant aeronautical knowledge

applying relevant legislation and workplace procedures

communicating effectively with others

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

reporting difficulties in preparing a cabin

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

action to be taken during pre- and post-flight cabin checks in response to senior aircrew instructions

airline administrative procedures

airline procedures and standards for managing and conducting pre- and post-flight cabin service checks on aircraft

cabin safety resources for various types of aircraft

cabin service features and amenities for various types of aircraft

crew resource management (CRM) and human factors (HF) principles

problems that may occur when managing and conducting pre- and post-flight cabin checks and action that should be taken in each case

regulatory requirements and airline procedures and standards for managing and conducting pre- and post-flight cabin safety and security checks on aircraft

regulatory requirements concerning passenger and aircraft safety and security

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders

relevant WHS/OHS, security hygiene and environmental procedures/regulations

risks that exist when conducting pre- and post-flight cabin checks and related risk control procedures and precautions.